Frequently Asked Questions
Where Do We Ship To?
All orders are processed for Australian addresses only.
When Will My Package Be Dispatched?
All orders (regardless of time), are processed within 1 business day.
If there are any problems with your order, we will contact you immediately to organise a solution.
Can I Track My Order?
All orders are provided a tracking number once your order has been processed.
When Will I Get My Package?
After processing, all orders arrive within 3 business days across Australia with a tracking number included.
I Have A Problem. Who Do I Contact?
If you have any issues, feel free to email us at firstname.lastname@example.org and we will respond within 1 business day.
For any urgent issues, contact us at 1300 909 922.
If you would like to request any changes to your order, contact us before the order is processed via the above contact solutions.
My Order Hasn’t Arrived. What Do I Do?
Step 1: Always check your tracking number first to see where your package might be. Issues can occur at any stage of the process, so please check your tracking number first to save time and alleviate concerns.
Step 2: If the tracking information does not alleviate your concern/s, please email us at email@example.com or call us on 1300 909 922.
Tracking & Shipping Options
All orders are dispatched via Couriers including tracking numbers. Tracking details will be emailed to the nominated email following checkout.
We have 4 key payment methods available to cover all your checkout needs.
1. PayPal: Log into your PayPal account during checkout in order to pay via Paypal.
2. Credit Card (Mastercard, Visa, American Express): Enter your card details during checkout via our SSL (Secure Sockets Layer) payment system.
3. AfterPay: Pay off the products you order in 4 easy, no interest installments.
4. Humm Payments: Buy now and Pay later, Choose to pay Weekly or Fortnightly